UK delivery via Royal Mail. Ireland delivery via An Post. No customs charges.

Shipping

Parcels can be posted 1st class with Royal Mail or 2nd class with Royal Mail.  For orders over £99.00 they will be posted free of charge via 1st class shipping. 

1st class is a 24 hour service whilst 2nd class is a 48 hour service. We endeavour to process all orders within 24 hours of purchase. During peak busy times please all 24-48 hours for your order to be processed. 

For next day delivery - special delivery must be selected at checkout before 12 noon. Orders placed after 12 noon can not avail of next day delivery. Royal Mail endeavour to delivery by 1pm the next working day. 

Standard shipping costs £4.95 first class, £3.95 2nd class and ROI postage is £6.00.

We at Our Secret Boutique take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check items carefully upon delivery for any damages/faults and return them to us within the above returns period for a refund, store credit or a repair. All items returned as "faulty" will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy. If possible please take a picture of the fault upon delivery and email it to us. All manufactures have provided us with assurance that the items they are producing have been tested for difference in an item that is faulty to one that has faults due to wear-and-tear. The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 28days for them to do so. It is our discretion as to whether or not we will accept a faulty item.