Parcels will be posted signed for with Royal Mail. For orders over £70 they will be posted 2nd class signed for free of charge.
Tracking information will be available and you will receive this via e mail.
Due to the large volume of parcels received by royal mail please allow extra time for your order. 2nd class signed for is a 48 hour tracked service but can take up to a week due to the impact of COVID19.
For next day delivery - special delivery must be selected at checkout before 12 noon. Orders placed after 12 noon can not avail of next day delivery. Royal Mail endeavour to delivery by 1pm the next working day.
Standard shipping costs £3.25 first class and ROI postage is £4.95.
We at Our Secret Boutique take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check items carefully upon delivery for any damages/faults and return them to us within the above returns period for a refund, store credit or a repair. All items returned as "faulty" will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy. If possible please take a picture of the fault upon delivery and email it to us. All manufactures have provided us with assurance that the items they are producing have been tested for difference in an item that is faulty to one that has faults due to wear-and-tear. The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 28days for them to do so. It is our discretion as to whether or not we will accept a faulty item.